Due to the ever-changing global situation there may be delays with your order due to general staff / border control / delivery absences at this time. We will always do our very best to get your order to you as fast as possible during this period. If you have any problem, you can contact our customer service email@example.com . Thank you for your support and your patience.
WHERE WE SHIP:
The website should automatically recognize the Country from which you are connecting.
At this moment, we ship anywhere in United States except Puerto Rico, Alaska or Hawaii. But we’re happy to send any order to a reshipper who can ship to the contiguous US. We are unable to ship to PO Boxes.
We deliver also to Canada.
It is possible to change the Country of delivery by clicking on the link to the country change.
ESTIMATED DISPATCH DATES:
Please be aware that dispatch dates are an estimate and not the exact wait time. Standard dispatch times are shown on each product page as an estimate only
ESTIMATED DELIVERY TIMEFRAMES:
Delivery timeframes are dependent on the specific product ordered. Once items is dispatched, the delivery time to USA is 5-8 working days. To Canada, the delivery is approximately 6-10 working days.
We will always do our very best to ensure your order is delivered as soon as possible. Please feel free to contact us to check on the status of your order at any time.
Note: processing time can take from 2 to 5 working days.
DELIVERY TIME SLOTS AND ACCESS:
You will be provided with a time slot for the delivery before we attempt delivery. Standard deliveries are usually made during the week between 9am-5pm although we do aim to be as flexible as possible.
There are no deliveries on weekends and national holidays.
Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures. It is your responsibility to check that all items fit into the property before ordering.
ASSEMBLY & INSTALLATION:
We currently do not offer installation / set up / unpacking / assembly as part of our standard delivery services. Standard delivery is to the door only.
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays, pandemic related issue, or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, and goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.
We shall have no liability to pay compensation other than to refund you the amount paid for the goods (minus delivery charges).